FAQs

How can I find the price and availability of an item?
Enter what you know of the item's part number into the Search box at the top of the page and click ‘The Magnifying Glass’ or press enter. A list of all the possible matches will be produced. Click on the required item.
If you would like to order this item, then enter a quantity into the 'Quantity' box and click the 'Add to Basket' or ‘Add to Quote’ button.

How long will delivery take if the item is in stock?
If you order items that are shown as 'in stock' and your order is submitted before 3pm Mon-Fri (excluding Bank Holidays) then your order can be delivered the next working day. (Subject to availability). If you require same day delivery or collection, please contact your local branch for availability.

How long will delivery take for an item shown 'not in stock'?
If you order an item with a zero stock value, then delivery will be dependent on the lead-time from the manufacturer. We will, however acknowledge receipt of your order and, at this time indicate the approximate delivery date.

How do I order the goods and have the order added to my account?
From the website as a 'logged in' customer, you can proceed to the checkout stage and have the order added to your credit account. Once your order is placed you will receive a comprehensive Order Acknowledgement stating all prices and expected delivery dates.

If I pay by credit card, when will my card be debited?
Your credit card will be debited immediately, even if your goods are not in stock. On receipt of your order we will send you, within one working day, an acknowledgement stating the approximate delivery date of your order.

Do you deliver internationally?
Unfortunately, we can only deliver items in England, Scotland and Wales. Please call our sales team on 0345 030 60 80 for more information.

How do I return an item?
To return an item, please contact your local branch where we will be able to advise of our returns process.

How do I obtain a user ID and password?
Click on the Login/Register icon in the top left-hand corner.

  • If you are an existing CCA credit account holder, you can simply activate your account for online services by completing a simple form. We will verify your account and email you back your log in details and password. This will be processed the next working day. Go to the ‘Already have a credit account’ section and click on ‘Register’
  • If you are new to CCA you can register for a new account for your first order at check out. Once you click on ‘Checkout’ at the basket stage, you can sign up here.
  • If you are an existing UK business, you can apply for a CCA credit account. To apply, fill in the online application form. This process can take up to 10 working days for approval. Head to the ‘Want to open a credit account?’ section and click on ‘Apply’ 

What happens if I don't remove items from my basket before I log out?
On completion of checkout your basket will be emptied; alternatively, if you log out before checking out, your basket will save its contents for the next time you log in

How do I make a payment on my account?
Log in to your account and click on ‘Account Management’. Outstanding invoices will be shown here. Tick the invoice you would like to pay, and you will be able to by Credit/Debit card or by PayPal. For payment via BACS please contact our Accounts Team.  

How do I get a copy of my invoices?
Log in to your account and click on ‘Account Transactions’.
You can request a copy invoice for any transaction listed on your statement by clicking the Copy Inv button in the right-hand column. Once you have submitted a request a pdf copy of the invoice will be emailed to you. If the invoice you require is not listed on your statement you can request a copy by using our invoice request form by clicking the link.

How do I get a copy of my statement?
Log in to your account and click on ‘Account Transactions’. Click on the ‘Copy Statement’ button and a pdf copy will be emailed to you.

How do I reset my password?
You can change your password yourself. Click on ‘User Settings’ in the My Account side panel.